FAQ

Do you allow in person Pick-up in Fresno, CA? 

Please message us at hmongfairy@gmail.com, through our Facebook messenger, or Instagram messenger to set a pick-up time slot. Once a slot is secured, use code FRESNOPICKUP to avoid shipping fees.  

 

How long is your processing time?

Please allow up to 5 business days for us to package your item. Most of our items are hand made and takes time to create. We do our best to ship your items as soon as possible. Shipping time will take an additional 3-5 business days to reach your destination. Message us if your items are needed quicker to secure express shipping for an extra fee.

 

Do you accept refunds? 

Gift cards, sale items, and customized orders are NON-REFUNDABLE. For all other items, we have a 14-day return policy, which means you have 14 days after the posted "Delivered" date to request a return. You will be responsible for the return shipping fee and a 30% restocking fee. Once your return is received and inspected,  you will be refunded the amount you paid minus the shipping and restocking fee.

 

Do you offer wholesale prices? 

Please contact us for items you would like to purchase in bulk (10+ per item).